Privacy Policy

General data protection declaration


  • 1. General data protection declaration (pursuant to GDPR)

    The guidelines of the GDPR apply according to Slovakian law.

    We use cookies on our website to facilitate the use of certain functions on the website, to analyse the use of our website by its users and so we can offer certain services provided by third-party providers.

    Cookies are small text files which are stored on your computer. Most of the cookies which we use will be deleted from your hard disk at the end of the browser session (these are known as session cookies). Other cookies will remain on your computer and allow us to recognise your computer on your next visit (these are known as long-term cookies). Cookies from third-party providers are also used on our website in connection with making certain functions available.

    You can prevent cookies from being stored by making the appropriate adjustment to your browser. We would, however, point out that if you do so, you will not be able to use all the functions on this website to their fullest extent.

    Should you not wish to store cookies on your computer, please deactivate the storage of cookies in your browser for our website and set your browser so that cookies will not, generally-speaking, be stored on your computer. You can likewise delete cookies which are already stored in your browser.

    Deactivation of the use of cookies may sometimes require that a permanent cookie be stored on your computer. If you should subsequently delete that cookie, you will need to perform the deactivation again.

    The following categories of cookie are used on our website:

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  • 2. Information request form

    For further information on the use of your data, please fully complete our information form and send it to us by post, or send us your information request via email (privacyprotection@2begroup.com) with fully completed content:

    1. Name
    2. Address or email address
    3. Please describe the rights you wish to assert
    4. To enable us to verify your identity, we kindly request you to enclose a copy of an official photo ID for transmission. No information can be provided without an identity check!!

    We will be happy to provide you with complete information within the 4-week period.

    Download: Information request form

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  • 3. Session cookies

    To make browsing on our website easier for you, we use what is known as as a session ID, which is allocated to every user when they first use our website. That session ID enables our server to recognise you and/or your computer/browser as the same user, even if the IP address has since changed. The session ID also allows multiple related queries by a single user to be assigned to a single session.

    Period of storage: the session ID cookie which we use is only valid until the end of a session. It will be deleted automatically when your browser is turned off.

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  • 4. Long-term cookies

    Alpinresorts.com
    Name Description Validity
    _ga Google. See the Google Data Protection Policy.
    _gaexp Google. See the Google Data Protection Policy.
    _gat Google. See the Google Data Protection Policy.
    _gid Google. See the Google Data Protection Policy.
    _uetsid Bing. See the Bing Data Protection Policy.
    http2 Checks whether users are using an http2-enabled browser. Depending on your browser's default settings.
    currency Stores currency settings to simplify input. Depending on your browser's default settings.
    alpinresorts Assignment of filled basket to user if our website is revisited at a later point in time. No personal data is stored. 60 days
    hl Identification of appropriate language. 1 year
    basket_customer_country Identification of visitor's country of origin. 60 days

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    Google Analytics

    ALPINRESORTS.com uses Google Analytics, a Web Analysis Service provided by Google Inc. (.Google.). Google Analytics similarly uses cookies which, amongst other things, allow it to analyse the way in which you use the website. The use of Google Analytics by ALPINRESORTS.com involves capturing the following types of data: [IP address, pattern of use, browser data]. The information which is generated by those cookies will usually be relayed to a Google server in the USA. On behalf of the operator of this website Google will use that information to evaluate your use of the website, to compile reports on website activities and to provide additional services associated with the use of the website and the internet for the website’s operator. Those reports and services will be used for the continual improvement of website's content.

    You can also prevent Google from capturing the data which those cookies produce and data relating to your use of the website (including your IP address) and from processing those data, by downloading and installing the available browser plug-in from Google via the following link: http://tools.google.com/dlpage/gaoptout?hl=de . Other providers make similar plug-ins available depending on which the browser is used.

    [In view of the discussion of the use of analytical tools with complete IP addresses, we would point out that ALPINRESORTS.com uses Google Analytics with the extension 'anonymizeIp()' and therefore only abbreviated IP addresses will be further processed in order to preclude any direct personal reference. Google will therefore abbreviate your IP address within Member States of of the European Union or in other countries which are party to the Agreement on the European Economic Area before transferring it. Only in exceptional cases will the full IP address be transferred to a Google server in the USA, and only abbreviated on its arrival there. The IP address which is passed on in the context of Google Analytics will not be combined with other data by Google.]

    Period of storage: Cookies used by Google Analytics are effective for a period of 2 years.

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    Google Ads

    ALPINRESORTS.com uses Google Ads, an analytical service provided by Google and, in the context of Google Ads, conversion tracking. Google Ads places a cookie for conversion tracking on your computer's hard drive (a so-called "conversion cookie") when you click on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages on our website, Google and we can recognise that you have clicked on the ad and have been redirected to this page. The information obtained using the conversion cookies is used to create statistics for Google Ads customers who use conversion tracking. Through these statistics, we learn the total number of users who clicked on the ad placed by Google and visited a page tagged with a conversion tracking tag. However, we do not obtain any information with which users can be personally identified. We cannot assign the data obtained to specific users. In addition to conversion tracking, we also use advanced conversion tracking. Advanced Conversion Tracking is a processor service. This means that Google cannot use any of the personal data passed on by advertisers for its own purposes, as all data is hashed before it is sent to Google. The industry-accepted hash algorithm SHAA256 is used for this purpose. We also use the following functions

    1. Remarketing
    2. Target groups with common interests
    3. User-defined target groups with common interests
    4. Target groups which are ready to make a purchase
    5. Similar target groups
    6. Demographic and geographic orientation

    With the Google remarketing function we can reach users who have already visited our website. In that way we can present our advertising to target groups who have already shown an interest in our products or services. With the help of user behaviour on websites in Google’s advertising network (‘Display Network’) during the previous 30 days, and using a context-related search engine AdWords also identifies the common interests and characteristics which users of our website exhibit. On the basis of that information AdWords then finds new potential customers for marketing purposes whose interests and characteristics resemble those of the users of our website. Remarketing which is specific to target groups combines the use of cookies such as Google Analytics cookies und Google DoubleClick cookies.

    Period of storage: the cookies used by AdWords are effective for up to 2 years.

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    Doubleclick

    On ALPINRESORTS.com we use the Google DoubleClick function to evaluate use of the website and to allow Google and other advertisers who collaborate on Double-Click to present their user-relevant advertising. For that purpose a cookie is installed on your computer’s hard disk. With the help of that cookie your browser is allocated a pseudonymous identification number and information is gathered about the advertising which is imported into your browser and whether it is called up. The information about your use of websites which the cookie gathers will usually be relayed to a Google server in the USA and stored there. On the basis of the information gathered categories which are relevant to your interests will be allocated to your browser. Those categories will be used to place advertising which is relevant to your interests.

    As well as changing the settings on your browser you can, with the help of a browser plug-in, deactivate the DoubleClick cookie permanently. With the plug-in your deactivation settings for that browser will be maintained, even if you delete all cookies. You can obtain the browser plug-in for for permanent deactivation here: https://www.google.com/settings/ads/plugin?hl=de By using our website you consent to the insertion of the DoubleClick cookie and also to the collection, storage and use of data relating to your use in the way described above for the purposes specified. You also consent to the storage of your data beyond the end of the browser setting and to the possibility of calling it up again, for example when you next visit the website. You can withdraw that consent with future effect at any time by deleting the DoubleClick cookie and permanent deactivation.

    Period of storage: the cookies used by DoubleClick are effective for up to 2 years.

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    Bing

    Our website collects and stores data with Bing Ads technology. Usage profiles are created from this data using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service enables us to track the activities of users on our website if these users have reached our website through Bing Ads. If you have arrived on our website through this type of ad, a cookie is placed on your computer. A Bing UET tag is integrated into our website. This is a code that stores some non-personal data about the use of the website in conjunction with the cookie. This data includes information on the amount of time spent on the site, which areas of the site were called up and through which ads the user reached the site. Information about your identity is not collected.

    The information collected is transmitted to a Microsoft server in the USA and generally stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by disabling cookies. By this means the functionality of the website can be restricted in certain circumstances.

    Microsoft may also track your usage patterns across your electronic devices under certain circumstances through the use of so- called " Cross-Device Tracking". This allows personalised advertising to be displayed in or on Microsoft websites and apps. You may disable this function at http://choice.microsoft.com/en-en/opt-out3.

    More detailed information on Bing's analytical services can be found at the Bing Ads website (https://help.bingads.microsoft.com/#apex/3/en/53056/2). Further detailed information on data privacy policy at Microsoft and Bing can also be found on the Microsoft's data protection policy at (https://privacy.microsoft.com/en-us/privacystatement).

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  • 5. Cookies belonging to third-party providers

    1. General

      Services provided by third-party providers are also an integral part of our website. Those services will, if necessary, involve the use of personal data by the providers specified below, who are not within the sphere of responsibility of the provider of this website.

    2. Google Maps

      ALPINRESORTS.com uses Google Maps on some pages to display interactive maps and generate directions. Google Maps is a mapping service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. Google Maps allows information about the use of this website, including your IP address and the address entered in context of the Route Planner function (address of starting point), to be relayed to Google in the USA.

      If you call up one the websites forming part of our presence on the internet which contains Google Maps, your browser will set up a direct link with Google’s server. Google will transmit the content of the map direct to your browser which will integrate it into the website. For that reason we have no influence over the scope of the data which Google gathers in this way. As far as we know, this includes at least the following data:

      1. Date and time of a visit to the website concerned,
      2. Internet address or URL of the website which has been called up,
      3. IP address,
      4. address (of starting point) entered in the context of Route Planning.

      We have no influence over the further processing and use of the data by Google and cannot for that reason accept any responsibility for this.

      If you do not wish Google to gather, process or use data which relates to you via our website, you can deactivate JavaScript in your browser settings. However, in that event you will not be able to use the map display.

      The purpose and scope of data gathering and the further processing and use of data by Google and your rights in respect thereof and the options to terminate it in order to protect your privacy can be found in Google’s notes on data protection at: https://www.google.com/intl/en/policies/privacy/.

      Period of storage: the cookies used by Google Maps are effective for up to 2 years.

    3. YouTube

      On some pages ALPINRESORTS.com integrates videos from YouTube or provides links to videos on YouTube. YouTube is a video service provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, and represented by Google Inc. YouTube uses cookies to gather information about the use of videos, Google's privacy policy also applies to YouTube and can be found at https://www.google.com/intl/en/policies/privacy/.

      Period of storage: the cookies used by YouTube are effective for up to 2 years.

    4. Facebook

      ALPINRESORTS.com uses the Facebook conversion tracking function, which involves Facebook storing a cookie for conversion tracking on your computer’s hard disk (known as a ‘conversion cookie’) whenever you click on an advertisement placed by Facebook. Facebook is represented by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Facebook uses cookies in order to identify anonymised information about a visitor or the visitor’s activities. The data privacy policy applicable to Facebook can be found at https://www.facebook.com/privacy/explanation.

      Period of storage: the cookies used by Facebook are effective for up to 2 years.

    5. AdRoll

      ALPINRESORTS.com uses AdRoll’s remarketing function to reach users who have already visited our website. In that way we can address ourselves specifically to our target group, which has already shown an interest in our company. AdRoll is represented by AdRoll Advertising Limited, 2300 Harrison Street, FL2, San Francisco, California 94110. AdRoll uses cookies in order to identify anonymised information about a visitor or the visitor’s activities. The data privacy policy applicable to AdRoll can be found at https://www.adrollgroup.com/en-GB/privacy.

      Period of storage: the cookies used by AdRoll are effective for up to 13 months.

    6. Criteo

      ALPINRESORTS.com uses Criteo’s remarketing function to reach users who have already visited our website. In that way we can address ourselves specifically to our target group, which has already shown an interest in our company. Criteo is represented by Criteo SA, 32 rue blanche, 75009 Paris, France. Criteo uses cookies in order to identify anonymised information about a visitor or the visitor’s activities. The data privacy policy applicable to Criteo can be found at http://www.criteo.com/privacy/.

      Period of storage: the cookies used by Criteo are effective for up to 13 months.

    7. Squadata

      ALPINRESORTS.com uses Squadata’s remarketing function to reach users who have already visited our website. In that way we can address ourselves specifically to our target group, which has already shown an interest in our company. DIGITAL SQUAD SAS 5, impasse Morel, 69003 Lyon, France, uses cookies in order to identify anonymised information about a visitor or the visitor’s activities. The data privacy policy applicable to Squadata can be found at https://www.squadata.net/en/private-policy/

      Period of storage: the cookies used by Facebook are effective for up to 13 months.

    8. Saferpay

      This website uses an interface with Saferpay, which is used to make payment when an order is completed. The data privacy policy applicable to Saferpay can be found at https://www.six-group.com/en/services/legal/privacy-statement.html

      Period of storage: the cookies used by Saferpay are effective for up to 2 years.

    9. Opticks

      This website uses Opticks to detect and prevent click fraud. Click fraud is performed when a person or bot pretends to be a legitimate visitor of a website and clicks on an ad, button, or other type of hyperlink. Opticks uses technical cookies that are essential for navigation as they facilitate the use of the services offered by our website. The Opticks privacy policy can be found at https://resources.optickssecurity.com/opticks-security-privacy-policy

      Name Provider Purpose Validity Type
      Opticks Sensor https://optickssecurity.com/ Fraud detection / prevention Session HTTP / Javascript
      opticksid https://optickssecurity.com/ Fraud detection / prevention Session Session HTTP cookie

      Duration of storage: The cookies used by Opticks are valid for up to 7 days.

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  • 6. Newsletter advertising

    We shall use your email address to send you our Newsletter, unless you unsubscribe from the Newsletter. The initial use of your email address for marketing purposes is part of our General Terms and Conditions of Business. You can unsubscribe at any time. We shall offer you a simple way to unsubscribe at the end of every Newsletter. You can also unsubscribe by sending an email with ‘Unsubscribe Newsletter’ in the subject line from the email address which you provided for us during the booking process.

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  • 7. Handling of personal data

    Personal health data, such as the size and weight of the persons listed in the booking, will be irrevocably deleted towards the end of each winter sports season on April 30, without exception.

    Data transfer for the processing of your booking

    To ensure you swift processing on site, as well as a check of your identity, we transfer your entered data either directly to the booked ski rental shop/ski school or indirectly and fully automatically via a merchandise management system. In the case of the merchandise management system, third-party companies that provide the ski rental shop/ski school with a merchandise management system in return for payment are also involved.

    1. EasyRent

      Information from your booking is communicated to the ski rental company's ERP system so the company can prepare your items and issue them to you.

      EasyRent is represented by WINTERSTEIGER AG, Johann-Michael-Dimmelstraße 9, A-4910 Ried im Innkreis. For the data protection statement applicable to EasyRent, see https://www.wintersteiger.com/en/Group/Privacy.

    2. Sportsrental

      Information from your booking is communicated to the ski rental company's ERP system so the company can prepare your items and issue them to you.

      SPORTS RENTAL is represented by SPORTS RENTAL, S|R Software, Robert Bosch Str. 32, 63303 Dreieich, Germany. For the data protection statement applicable to SPORTS RENTAL, see https://sportsrental.de/data-protection-declaration/?lang=en.

    3. Rentmaxx

      Information from your booking is communicated to the ski rental company's ERP system so the company can prepare your items and issue them to you.

      Rentmaxx is represented by digiCOM IT-Solutions GmbH & Co. KG, Hindelanger Straße 35, 87527 Sonthofen, Germany. For the data protection statement applicable to Rentmaxx, see https://rentmaxx.com/index.php/data_privacy_statement.html.

    4. Zendesk

      ALPINRESORTS.com uses Zendesk as a CRM System to be able to resolve support cases by telephone or in writing. In the event of a support case, personal data, for example first name, last name, telephone number or email address, may be stored by Zendesk. The stored data is not disclosed to third parties.

      Zendesk is represented by Zendesk INC., 1019 Market St., San Francisco, CA 94103. Zendesk's applicable privacy policy is found at https://www.zendesk.com/company/customers-partners/privacy-policy.

    5. Mapp

      ALPINRESORTS.com uses Mapp to administer and process our newsletter, as a result the first name, last name and email address, for example, are stored by Mapp. The stored data is not disclosed to third parties.

      Mapp is represented by Mapp Digital Germany GmbH, Dachauer Straße 63, 80335 München, Germany. For the privacy statement applicable to Mapp, see https://mapp.com/privacy.

    6. Trustpilot

      For the purpose of improving our services, we may contact you via email to invite you to review any services and/or products you received from us (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

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  • 8. Push Notifications

    If Push Notifications for this website are activated via the "Signalize" service by you, a function of your Internet browser is used to provide the notifications. Only anonymous or pseudonymous data is transmitted for the purpose of sending messages. These can include the following, depending on the configuration of the website:

    1. Pseudonymous User ID: a randomly generated value (example: 108bf9a85547edb1108bf9a85547edb1) stored in a tracking cookie ID
    2. Pseudonymous digital fingerprints, pseudonymous mobile device codes and where required pseudonymous Cross-Device Identifiers

    This information will only be used to deliver the notifications you have subscribed to and to configure notification-related settings. We ask for your consent to store this data. The legal basis for data processing in this case is Art. 6 Para. 1 lit. a GDPR. You can object to the receipt of notifications at any time via the settings of your browser. For information on how to unsubscribe from Web Push notifications for each browser, click here. You object on your mobile device directly on the device in your device settings for the app or wallet card. In order to be able to design the Push Notifications in a way that makes sense for you in terms of content, we use the preferences collected on the basis of a pseudonymous user profile by means of tracking pixels and combine your notification ID with the user profile of the website for the sole purpose of sending personalised messages. Tracking technology is also used for the statistical evaluation of notifications on our behalf. In this way it can be determined whether a notification has been delivered and whether it has been clicked. The data generated as a result is processed and saved on our behalf by etracker GmbH exclusively in Germany and is thus subject to strict German and European data privacy laws and standards. etracker has been independently audited and certified in this respect and is entitled to bear the data privacy seal ePrivacyseal
    Data processing for the statistical analysis of the notifications and also to allow us to better adapt future notifications to the interests of the recipients is based on our legitimate interest in personalised direct advertising pursuant to Art. 6 Para. 1 lit. f GDPR. Since the privacy of our visitors is very important to us, the data that may allow a reference to an individual person, such as the IP address, login or device IDs, is anonymised or pseudonymised as soon as possible. The possibility to link the information to a specific person is thus excluded. The data is not used for other purposes or passed on to third parties.
    You can object to the data processing described above at any time.

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